Privacy Policy

Effective Date: [28/9/2025]

At Teratrade Enterprise (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase through https://teratrade.my.

By using our website, you consent to the practices described in this policy.

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1. Information We Collect

We may collect the following types of personal information when you use our website or services:

• Personal details: name, billing and shipping address, phone number, email address.

• Order details: products purchased, payment information, and transaction history.

• Communication data: messages, emails, or WhatsApp inquiries.

• Technical data: IP address, browser type, and cookies for website functionality.

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2. How We Use Your Information

We use your personal information for the following purposes:

• To process and deliver your orders.

• To contact you regarding your purchase, delivery, or support inquiries.

• To improve our website, services, and customer experience.

• To comply with legal and regulatory requirements.

• With your consent, to send promotional offers or updates about our products.

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3. Sharing Your Information

We respect your privacy and will never sell your information to third parties. However, we may share your data with trusted partners for the purposes of:

• Payment processing (payment gateways).

• Delivery and logistics (courier and shipping providers).

• IT and website support services to keep our site secure and functional.

All partners are required to handle your data in compliance with the Personal Data Protection Act 2010 (PDPA Malaysia).

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4. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of online transmission is 100% secure.

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5. Your Rights

Under Malaysia’s PDPA 2010, you have the right to:

• Access and request a copy of your personal data.

• Request correction of inaccurate or outdated information.

• Withdraw consent to the processing of your data (subject to legal or contractual obligations).

• Request deletion of your data, where applicable.

To exercise these rights, please contact us using the details below.

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6. Cookies

Our website uses cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings, but some website features may not function properly without them.

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7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Teratrade Enterprise
Address : 151, Jalan Tiaj 1/3,
Taman Industri Alam Jaya, 48020 Puncak Alam, Selangor, Malaysia.
📧 Email: admin@teratrade.my / support@teratrade.my
📱 WhatsApp: +60124484162
🌐 Website: https://teratrade.my